Cisco powers hybrid work experiences with AI Innovations in Webex.
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Loading... - Guinta Bayani
- 02 May 2023
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- Webex Calling hits over 10 million user milestone, nearly doubling growth year over year
- Cisco Collaboration Devices now have camera intelligence for an all-new cinematic meetings experience
- AI-powered enhancements across Webex Suite, Devices, and CX deliver more personalized and inclusive experiences.
Cisco unveiled new purpose-built Webex artificial intelligence (AI) capabilities that deliver unrivaled hybrid work experience as the new normal continues to evolve. In a world where people demand exceptional, personalized work experiences, organizations must meet both employees and customers on their terms – while driving real value.
“AI presents the next evolution of hybrid work, holding the key to unlocking a materially enhanced hybrid work and customer experience,” said Jeetu Patel, EVP and GM, Security and Collaboration, Cisco. “Cisco has decades of experience in AI with its industry-leading natural language understanding, and audio and video intelligence in Webex, which I’m thrilled is extending into even more innovations across our collaboration portfolio. As we double down on our AI investment, we’re empowering our customers to deliver exceptional hybrid work and customer experience outcomes based on their datasets, while relentlessly protecting their confidentiality and privacy.”
To deliver remarkable experiences for hybrid workers and customers, Webex’s innovations span three categories built on the Webex Platform, which has a track record of hundreds of AI and machine learning features already embedded in Cisco products.
Reimagining WorkspacesAs employees increasingly come back to the office, great hybrid work experiences require innovative use of video intelligence to ensure everyone is able to participate equally when they collaborate. Building on advanced AI capabilities already available in Cisco Collaboration devices today, Webex is expanding its video-intelligence in its devices through conference room operating system Cisco Room OS. Users will benefit from the ability to automatically provide the most optimal views in any meeting, at any moment, in any space with new capabilities that deliver:
Cinematic meeting experiences: With cinematic meetings on Cisco Collaboration devices, cameras follow individuals through voice and facial recognition, automatically switching views to capture the best angle of the active speaker. This benefits people in the room with immaculate focus on the speaker, and hybrid workers not in the meeting room will feel included even if they are not physically in the room.
Meeting zones: With this capability, IT admins can set virtual boundaries for any collaboration space in the office, turning it into a meeting zone. With meeting zones, people are individually framed in a condensed view – leaving any blank space out of the view. Only people that are inside defined boundaries are included in the meeting. This is critical in busy open spaces and in conference rooms with glass walls, to eliminate the distraction of people outside the meeting.
In today’s hybrid world, organizations must provide employees with flexibility in when, where, and how they work – which requires technology that best optimizes collaboration. As a testament to Webex Calling’s ability to deliver the flexible hybrid work technologies organizations need, it’s reached a new milestone of connecting over10 million users, nearly doubling year-over-year growth. To further optimize collaboration, Cisco is introducing new AI capabilities in the Webex Suite, including:
- High-definition (HD) meetings that don’t require HD bandwidth: Webex’s Super Resolution ensures crystal clear video in Webex meetings, even with low-quality cameras or low bandwidth conditions.
- Smart re-lighting: To ensure people look their best in any environment, smart re-lighting automatically improves poor lighting when it’s too dim or bright. For example, when working outside on a sunny day, the appearance of underexposed video is adjusted so the person appears more clearly.
- Automatic “be right back” update: This capability automatically puts up a BRB message, blurs the background and mutes audio when a user steps away from a Webex meeting. For example, if your doorbell rings and you leave a meeting to pick up a delivery. The BRB message is automatically removed once the user returns. READ MORE…
