How to set up utilities for a property in Croatia
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Loading... - Dijana Mandic
- 06 Jun 2022
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After buying a property in Croatia, one of your first priorities will be to switch the utilities to your name. Otherwise, the bills will continue in the previous owner’s name, causing additional stress to both of you.
In Croatia, it is possible to switch most utilities via email. After making the switch, most service providers won’t notify you about the changes. They will just start sending invoices in your name to the property address.
The facts are these…
Ways to request a switch of utility accounts
Most providers will allow you to change utility accounts using the following methods:
- In person
- Via email
- Via mail
The easiest way to change a utility account is to send a request to the utility provider via email. Using this method provides written proof that you submitted the request, which is helpful in case something goes awry.
Although switching utility accounts doesn’t look like a complicated process, we shouldn’t forget that the Croatian bureaucracy is heavy and complicated. Every person you deal with has their own personality, issues, and coffee breaks. Certain bureaucratic processes, documentation, and solutions can also differ depending on each case.
Next, we’ll go through how to change utility accounts in Osijek, Rijeka, Split, and Zagreb. In future updates, we’ll add other major cities.
How to switch utility accounts in Osijek
Electricity
To switch an account for electricity in Osijek, you must contact Elektroslavonija Osijek.
The following documentation is required:
Application form called “Zahtjev za sklapanje ugovora” (Request for conclusion of a contract) – It is available here
Co-owner consent (optional) – It is available here
Copy of your ID card
Purchase agreement
Handover record (includes latest meter readings)
Send the required documentation to [email protected].
Garbage
If you want to change the owner on garbage bills, you must send a request to UNIKOM Osijek at their email address [email protected].
You only need to send a purchase contract or other proof of ownership.
Gas
If you use gas, you can report a change of ownership to HEP PLIN d.o.o. within 30 days. You have to make a new contract with them.
The following documentation is required:
Application form called “Zahtjev za sklapanje ugovora o opskrbi plinom” (Request for the conclusion of a gas supply contract) – It is available here
Purchase contract (kupoprodajni ugovor)
Gas meter reading
Heating
If you use heating provided by the HEP electric utility provider, you must deliver your request for switching the account to HEP Toplinarstvo within 8 days. Deliver the documentation to [email protected] or in person to their address:
HEP-TOPLINARSTVO d.o.o.
Pogon Osijek
The following documentation is required:
Application form called “zahtjev za promjenom krajnjeg kupca toplinske energije” (Request for change of data in the register records of end buyers of heat energy) – It is available here
Copy of your ID card
Purchase contract or other proof of ownership
Handover record (includes latest meter readings)
Water
To change the owner on water bills, you must contact Vodovod Osijek.
The following documentation is required:
Application form called “Zahtjev za prijavu/izmjenu podataka korisnika vodnih usluga” (Request for registration/change of data of water service users) – It is available here
Purchase contract or other document that proves the reason for the change
Deliver the required documentation to Vodovod Osijek via email [email protected] or in person at their address:
How to switch utility accounts in Rijeka
Electricity
If you wish to set up electricity in Rijeka, you must make a new contract with Elektroprimorje Rijeka. You’ll need the billing location number (broj obraÄunskog mjesta) from the previous owner to complete the application form. Read More...
