What to Look For in a Fulfilment Service Provider
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Loading... - A&O Mail
- 08 Aug 2020
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Finding the right Mail Fulfilment Service Partner is crucial in ensuring that your customers receive the best possible experience in every transaction that they enter with your e-commerce company. You may have the most innovative order taking tools and a high quality product line that your patrons enjoy, but all these will be for naught if your packaging and item delivery process do not meet the needs and expectations of your valued customers.
It would be heartbreaking to see your regulars leave by the throng onto your competitor’s site, all because of a poorly handled order. The hard work that you have put into securing a positive experience for your customers, wasted because of a service provider that have not delivered in accordance to the agreed upon specifications. But you need not risk your brand’s reputation and your customer’s business. All you have to do is your research well before you enter into a partnership with a fulfilment outsourcing company and look for the following:
Straightforward Customer Service
You want to eliminate as many barriers as you can to get the most out of a partnership, and your relationship with your provider as early as the enquiry stage will tell you a lot about how they conduct business. Are your account managers difficult to reach whenever you need assistance? Do they take too long to respond to your enquiries as a result of a flawed customer service management process? And when they finally reply to your email, are their answers irrelevant and do not offer any enlightenment to the situation? If you answer yes to any of these questions, then it would be wise to rethink your decision of entering into an agreement with this particular provider.
You need a partner that will offer you valuable support and not add to the many other things that you have to personally take care of. They are an extension of your operations and their treatment of you as their first line customer indicates how they are as a third party entity. Remember that how they handle their business will reflect on yours, and your customers will associate every service that they receive from the provider, whether good or bad, with your brand. Read More…
